Telephone Training

Whether customer service, inbound calls or outbound sales calls there is one word that unites them all, Rapport :-


r – Reason for call
a – Ask questions
p – Present solution
p – Personalise solution
o – Order or objection
r – Reconfirm or references …
t – Thank you …



Some key questions:

How long should different calls take?

How long do you have to make a first impression?

Can you ask too many questions?

How much information do I give, how do I link to the customers needs?

How do you end the call?

Training programs will be focused to meet your needs.  For generating new leads we look at how to engage the customer with a compelling question that is likely to generate interest and then how to close the call before giving too much information.

Telephone training also links into call preparation and written communication skills.